Refund policy
At PiX coffee Roastery, we take pride in delivering high-quality roasted coffee. If you’re not fully satisfied with your purchase, we offer a straightforward refund process for unopened goods under the following terms:
Eligibility for Returns & Refunds:
- Timeframe: Refund requests must be made within 14 days of the original purchase date.
- Condition: Products must be unopened, unused, and in their original packaging with seals intact.
- Proof of Purchase: A valid receipt, order number, or purchase confirmation is required.
How to Initiate a Return:
1. Contact Us: Email pixkuwait@gmail.com or call 965 69666805 within 14 days of purchase to request a return authorization.
2. Ship the Product: Once approved, mail the unopened coffee packet(s) to the address provided.
- Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping method for your protection.
Refund Process:
- Upon receiving and inspecting the returned item(s), we’ll process your refund within 3–5 business days.
- Refunds will be issued to the original payment method. Delivery fees are non-refundable unless the return is due to our error.
Exceptions:
- Opened or used products cannot be refunded for safety and quality reasons.
- Damage caused after delivery (e.g., improper storage) is not eligible.
- Refunds are unavailable for purchases made outside the 14-day window.
Defective or Incorrect Items:
If your coffee packet arrived damaged, defective, or incorrect, contact us immediately. We’ll cover return shipping costs and expedite a replacement or refund.
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Contact Us:
For questions or assistance, reach out at:
- Email: pixkuwait@gmail.com
- Phone: +965 6966805
- Hours: 24hrs
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Policy Updates:
We reserve the right to update this policy. Changes will be posted on our website.
Thank you for trusting PiX with your coffee experience!
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PiX is not responsible for return shipments lost in transit. For perishable goods, we strongly recommend prompt return shipping.*